I. Job Purpose and Core Tasks Develop and deploy workforce management strategies nationwide. Partner with managers in identifying demand, then propose and schedule resources to meet the demand. Ensure the right number of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience. Attention to detail is critical for success. Must have the ability to work well under pressure, with the ability to multitask.DUTIES & RESPONSIBILITIESResponsibilityDescriptionAlign Availability and DemandFacilitate weekly execution of expertly matching demand to availability, highlighting risks and mitigation plansCreate a skills inventory database to help with “matching” demandLead Forecast ReviewsLead national forecasting reviews with all stakeholders to socialize and solidify forecasts on a monthly basisCollaborate Cross FunctionalityWork with national leads to understand the details of the demand, including nuances and red flags with internal and external customers Identify RisksProactively look for capacity risks at a regional and national level. Communicate risks in real time. Lead Communication FrameworkLead in establishing a communication framework between the “inventory/resources”, management, and “customers”Resource Partnership ManagementLead in demand planning of 3rd party resources that are contracted when our internal capacity is maximizedInfrastructure ManagementManage the digital and non-digital toolset that supports capacity planningAdministrate a Workflorce planning systemCustomer SuccessEnsure “inventory/resources” arrive on-site for a successful installationSummary KPIsThe Practice Leader position will be measured on the following Key Performance Indicators (KPIs):MetricDescriptionForecast Accuracy and Demand PlanningProvide a monthly demand forecast, National KPI standard to be determinedCommunication Framework StandardsPass monthly audits of adherence to communication standardsInventory ManagementPass quarterly audits of inventory maintenance3rd Party SpendProvide a quarterly spend and forecast report, with established KPIs to 3rd party partnerCost ContainmentReduction in travel costs due to proper capacity planning Responsibilities:Align availability, forecast, and demandForecasts demand, identifies availability, schedules resources to meet demandCreate best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost EffectivenessIdentifies opportunities to improve the balance of workload between sites and works with key stakeholders to develop procedures and business rules to achieve desired results.Works closely with leadership to ensure resources are adequate to deliver a successful customer experienceInitiates the design, development, and implementation of projects that optimize staffing, scheduling, shifts.Co-manages a resource database to measure performance of all resources for each technical discipline. Reports weekly and monthly on need, forecast, and capacityCollaborates cross functionallyEstablishes a regular cadence with leads and managers to communicate performance, forecasts, insights, and recommendationsCreates a communication Framework by which national managers can effectively request and schedule resourcesResource Partnership ManagerAnalyze and optimize spend and utilization metrics associated with 3rd party resourcesFormalize working relationships with 3rd party supplemental labor forces, which serve to fill internal resource gaps when neededGeneral business development with partnersInfrastructure ManagementAdministrates a workforce planning toolset, both digital and non-digital. Oversees the infrastructure to perform the functions of the role. II. Minimum Knowledge, Education and Skill Requirements RequiredMinimum years of relevant work experience: Requires at least 3-5 years relevant experience with Workforce Management tools3-5 years of project and program management experienceProven track record in process improvementMinimum education, certifications and/or credentials:Bachelor’s Degree (Finance or Business preferred) OR 10-15 years of relevant work experienceMinimum soft skill requirements:Comfort in ambiguous or high stress situationsTrack record of working collaboratively in a matrix-ed environmentDemonstrated outstanding personal leadershipDemonstrated pattern of intellectual curiosityA true team player with excellent interpersonal skills and the ability to work with executives both within the company, its partners, and its clientsA sense of urgency and impatience with the status quoExcellent communication and organizational skills, provenHighest standards of ethical behaviorExcellent at multitaskingPreferredPreferred years of relevant work experience: Knowledge and experience in the medical device and/or healthcare marketplace preferredPreferred education, certifications and/or credentials: Six Sigma CertificationPMI CertificationBusiness Analytics/Risk ManagementWorkforce CertificationPreferred hard skill requirements: see requiredPreferred soft skill requirements: Knowledge and experience in technical market segments preferredIII. Essential FunctionMust be able to maintain productive working relationships and treat fellow employees with respect.Has contact with: Their department, other departments, and vendors when appropriate Physical requirement/Demands: LightMental requirements/Emotional Demands: Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.Interpersonal and communication skills:This position requires the ability to communicate proactively and effectively; seek necessaryinformation, in a matrix environment IV. Core RequirementsFinancial/Budgetary: Supervised Responsibility on Revenue and CostsSafety:Adhere to KARL STORZ Safety protocolsQuality:Adhere to KARL STORZ Quality Management SystemSupervision:Does not supervise othersAuthority to Sign (not applicable for North America):Travel:Up to 20% percent